Cookie Policy

SmartCallPro is operated by:

• KF Consulting s.r.o.
• Žirovnická 3133/6, Praha 10, 106 00, Czechia
• IČO: 09021680
• Email: compliance@smartcallpro.cz
• Website: https://smartcallpro.cz

Cookies are small text files that are stored on your device — computer, tablet, or mobile phone — when you visit a website. Cookies are widely used to make websites work more efficiently, to remember your preferences, and to provide website owners with information about how their site is being used.

Cookies can be:

• Session cookies — temporary cookies that are deleted when you close your browser
• Persistent cookies — cookies that remain on your device for a set period of time or until you delete them manually
• First-party cookies — cookies set directly by the website you are visiting
• Third-party cookies — cookies set by a domain other than the website you are visiting, typically by third-party services embedded in the website such as analytics tools

SmartCallPro uses cookies on https://smartcallpro.cz for the following purposes:

3.1 Strictly Necessary Cookies

These cookies are essential for our website to function correctly. They enable core functionality such as page navigation, security, and access to secure areas of the website. Without these cookies, the website cannot function properly.

These cookies do not collect personal data for marketing or tracking purposes and do not require your consent under applicable EU law. They are always active.

Examples of what strictly necessary cookies do on our website:

• Remember your cookie consent preferences
• Maintain the security and integrity of your session
• Enable basic website navigation and functionality

3.2 Analytics Cookies

We use analytics cookies to understand how visitors interact with our website. This helps us improve our website structure, content, and user experience. Analytics cookies collect information about:

• Which pages you visit and for how long
• How you arrived at our website
• What device and browser you are using
• Any errors you encounter while browsing

The data collected by analytics cookies is aggregated and anonymised where possible. It is not used to identify you personally.

Analytics cookies are only placed on your device with your consent. You may decline analytics cookies when you first visit our website via the cookie consent banner, or change your preferences at any time using the cookie settings link in our website footer.

3.3 Functional Cookies

Functional cookies allow our website to remember choices you make and provide enhanced, personalised features. For example, they may remember your language preference or region.

Functional cookies are only placed on your device with your consent.

3.4 Marketing and Advertising Cookies

SmartCallPro does not currently use marketing or advertising cookies on https://smartcallpro.cz. We do not serve targeted advertising and do not share cookie data with advertising networks.

If this changes in the future, this policy will be updated and your consent will be sought before any marketing cookies are placed on your device.

The table below sets out the specific cookies that may be placed on your device when you visit https://smartcallpro.cz. Non-essential cookies are only loaded after you have given consent via the cookie consent banner.

We do not currently load any marketing, advertising, social-media, or session-replay cookies. If we add any in future, this table will be updated, the consent record version will be incremented, and you will be re-prompted to confirm your preferences before any such cookies are placed.

5.1 Cookie consent banner — When you first visit https://smartcallpro.cz, you will be shown a cookie consent banner. You may:

• Accept all cookies
• Reject all non-essential cookies (equally easy to choose as Accept All)
• Customise your preferences by cookie category

Your preferences are saved for 12 months alongside the timestamp and the policy version they relate to. If we make material changes to the categories of cookies we use, we will bump the consent record version and re-prompt you.

5.2 Withdrawing or changing your consent

You can withdraw or change your consent at any time, with the same ease as giving it, by opening the Cookie settings panel — also available via the "Cookie settings" link in the footer of every page. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

5.3 Browser settings

You can also control cookies through your browser settings. Most browsers allow you to:

• View cookies stored on your device
• Delete some or all cookies
• Block cookies from specific websites
• Block all third-party cookies
• Set preferences for specific websites

Please note that blocking or deleting cookies may affect the functionality of our website and other websites you visit. The following links provide guidance on managing cookies in the most commonly used browsers:

• Google Chrome: support.google.com/chrome/answer/95647
• Mozilla Firefox: support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer
• Safari: support.apple.com/en-gb/guide/safari/sfri11471/mac
• Microsoft Edge: support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge

5.4 Opting out of analytics

If you wish to opt out of Google Analytics tracking across all websites, you can install the Google Analytics opt-out browser add-on available at: tools.google.com/dlpage/gaoptout

When you respond to the cookie consent banner we store a record of your decision in your browser's local storage (key: scp_cookie_consent). The record contains: the policy version you consented to, which categories you accepted or rejected, the method of decision (Accept All, Reject All, or Custom), and the UTC timestamp.

This record is held client-side and is not transmitted to our servers. We rely on it as evidence that consent was freely given, specific, informed, and unambiguous (Article 7 GDPR). If you clear your browser storage, switch device, or browse in private mode, the record will be lost and you will be re-prompted on your next visit.

Some cookies may be considered personal data under the GDPR where they can be used to identify you directly or indirectly. Where this is the case, our use of such cookies is governed by our Privacy Policy and GDPR Compliance Policy.

We rely on the following legal bases for cookie-related processing:

• Strictly necessary cookies: Article 6(1)(f) GDPR (legitimate interests) and Section 89(3) of the Czech Act No. 127/2005 Coll. on Electronic Communications — no consent required.
• Analytics, functional, and marketing cookies: Article 6(1)(a) GDPR (consent) — placed only with your prior, freely given agreement.

Where you consent to analytics, cookies set by Google LLC (Google Analytics 4) may transfer data to the United States. We rely on the EU–US Data Privacy Framework (where applicable) and on Standard Contractual Clauses approved by the European Commission for such transfers, together with additional technical safeguards including IP truncation and disabled advertising features.

SmartCallPro does not control third-party cookies and they are subject to the privacy policies of the relevant providers. See our GDPR Compliance Policy for further detail on international data transfers.

This Cookie Policy and the cookie consent banner are currently provided in English. Czech-language versions will be made available as our service is rolled out to Czech clients. In the event of any inconsistency between language versions, the English version prevails for international clients and the Czech version prevails for clients based in the Czech Republic once published.

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in applicable law, or updates to our website. The version number and effective date at the top of this page will be updated accordingly.

Where changes are material — for example, where we add a new category of cookies or a new third-party provider — we will increment the consent record version and re-display the cookie consent banner so that you have the opportunity to review and confirm your preferences.

If you have any questions about our use of cookies or this Cookie Policy, please contact us:

• SmartCallPro — operated by KF Consulting s.r.o.
• Email: compliance@smartcallpro.cz
• Website: https://smartcallpro.cz
• Registered address: Žirovnická 3133/6, Praha 10, 106 00, Czechia
• IČO: 09021680